Frequently Asked Questions – Shipping, Returns, Payments & Beauty Care
1. Affordable Bridal & Beauty Care
Why choose Beautymix?
We carefully select beauty, bridal, salon and eco-friendly products that offer excellent quality, practical value and affordable pricing. Whether you’re a professional beautician, a bride-to-be or someone who simply enjoys quality beauty products, our goal is to make shopping simple, reliable and enjoyable.
Why are Beautymix prices so affordable?
At Beautymix.store, we believe premium beauty should be accessible to everyone. We focus on quality products rather than expensive packaging or unnecessary branding, allowing us to offer professional beauty, bridal and salon essentials at honest prices.
I’m travelling to Sri Lanka for my wedding. Can Beautymix help?
Absolutely. Our bridal rental service is specially designed for overseas brides visiting Sri Lanka. We offer traditional bridal sarees, Kandyan jewelry and bridal flower bouquets at affordable prices, helping you enjoy a beautiful Sri Lankan wedding without the cost and inconvenience of purchasing everything.
2. Shipping & Delivery
Do you offer international shipping?
Yes. We currently ship to 93 selected countries and regions worldwide, making it easy for customers around the world to enjoy our carefully selected beauty, bridal and salon products. Shipping availability and rates are confirmed at checkout based on your destination.
How long will it take to receive my order?
Orders are processed within 1–2 business days. International delivery typically takes 4–8 business days after dispatch, depending on the courier and customs clearance. Total delivery time is approximately 5–10 business days.
How can I track my package?
After your order is dispatched, we will provide the tracking number and tracking information by email so you can follow your parcel every step of the way in real time.
3. Returns & Exchanges
What is Beautymix Money Back Guarantee?
Your purchase is protected by the Beautymix Money Back Guarantee.
If an eligible item does not arrive, arrives damaged, faulty or defective, or materially does not match its product listing, Beautymix will refund the eligible product cost and the original shipping fee, subject to the conditions of this Guarantee.
What is your return policy?
We want you to shop with confidence. We accept returns within 15 days of delivery for a full refund or exchange. Products must be unused and returned in their original packaging.
How do I start a return?
Simply email us at support@beautymix.store within 15 days of receiving your order. Please include your order number and the reason for your return. Once approved, we’ll provide return instructions.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect.
How will my refund be processed?
Approved refunds are issued to the original payment method used during checkout.
When will I receive my refund?
After your refund has been processed, it may take several additional business days for the funds to appear in your account, depending on your bank or payment provider.
4. Payments & Billing
What payment methods do you accept?
We accept most major credit and debit cards through trusted payment providers including PayPal, and PayHere. We also accept bank transfers for any order.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways. Beautymix.store never stores your credit card details.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes or import fees imposed by your country’s authorities. These charges are the buyer’s responsibility.
5. Orders & Customer Account
Can I modify or cancel my order?
Yes. Orders may be changed or cancelled before they are dispatched. Please contact us or send us a WhatsApp message as soon as possible on +94 77 068 8688. If your order has already been shipped, you may still return it within 15 days of delivery under our standard Return Policy.
Do I need to create an account?
No. You are welcome to place your order as a guest, but creating a Beautymix.store account allows you to:
Track your orders easily, Save delivery addresses, View your order history, Enjoy a faster checkout experience
What should I do if my order arrives damaged?
Please take clear photographs of the product and packaging , the order number and email them to support@beautymix.store within 15 days of delivery. We’ll review the claim and arrange the appropriate resolution.
What if my order is not delivered?
If your order has not arrived within the estimated delivery period, please contact us with your order number so we can check the shipment and assist you.
6. Products & Sizing
How do I choose the correct size?
Most fashion and bridal products include a detailed sizing guide on the product page. Simply compare your measurements with our size chart to find your best fit.
Do your products include a warranty?
Yes. Selected electrical beauty appliances include a 6-month warranty covering manufacturing defects. Warranty information is clearly mentioned on the relevant product pages.
Are your beauty and salon products suitable for professional use?
Yes. Beautymix.store supplies carefully selected beauty, hair, nail and salon products suitable for professional salons, beauty therapists and home users alike. Product descriptions clearly indicate whether an item is intended for professional salon use, personal use, or both.
7. Still have a question?
Our friendly Beautymix team is always happy to help. Whether you’re choosing the perfect beauty product, planning your bridal look, or checking an order, we’re always happy to help.
📧 support@beautymix.store
📱 WhatsApp: +94 77 068 8688