Your First Mix. Shop with Confidence!
The Beautymix Money Back Guarantee
Your purchase is protected by the Beautymix Money Back Guarantee.
If an eligible item does not arrive, arrives damaged, faulty or defective, or materially does not match its product listing, Beautymix will refund the eligible product cost and the original shipping fee, subject to the conditions of this Guarantee.
Where a qualifying return is required, reasonable return shipping costs will also be refunded in accordance with the conditions of this Guarantee.
Our Commitment to You
We want every customer to shop with confidence.
The Beautymix Money Back Guarantee provides meaningful protection for eligible purchases and is designed to give you greater peace of mind when shopping with Beautymix.
We know that ordering beauty and salon products internationally means putting your trust in us. Our commitment is to make that experience as clear, fair and reassuring as possible.
WHAT YOUR GUARANTEE COVERS
📦 Your order doesn’t arrive
We understand that waiting for an international order can be frustrating.
If your order is confirmed as not delivered, you may be eligible for a refund under the Beautymix Money Back Guarantee.
A delivery delay by itself does not qualify for a refund under this Guarantee. International deliveries can sometimes take longer than expected because of courier operations, customs clearance or circumstances outside our control.
For a non-delivery claim, please contact Beautymix Support within 15 days after the stated or estimated delivery date.
💔 Your item arrives damaged, faulty or defective
We want you to receive your Beautymix purchase in the condition you expected.
If an item arrives damaged, faulty or defective, please contact Beautymix Support within 15 days of receiving the goods.
We may ask you for photographs, videos or other reasonable information so that we can understand the issue and assess your claim. Where the claim is confirmed as eligible, Beautymix will provide the applicable refund described under this Guarantee.
✨ Your item materially differs from its listing
We want you to receive what you saw and chose when shopping with Beautymix.
If the item you receive materially differs from its product listing, you may be eligible for protection under the Beautymix Money Back Guarantee.
Please contact Beautymix Support through WhatsApp or email within 15 days of receiving the goods and provide photographs or other relevant information that may reasonably be required to verify the issue. Where the claim is confirmed as eligible, Beautymix will provide the applicable refund described under this Guarantee.
💰 What an eligible claim can mean for you
For an eligible Beautymix Money Back Guarantee claim, Beautymix will refund:
- the eligible product cost — your Beautymix purchase price, excluding customs duties, import taxes, VAT, sales taxes or other government-imposed charges applied after purchase;
- the original shipping fee paid for the order; and
- where a qualifying return is required, the reasonable return shipping cost, subject to Beautymix’s return instructions.
Our aim is simple: when a qualifying problem is our responsibility, we want to put things right.
🔴 WHAT THE GUARANTEE DOES NOT COVER
Most orders go smoothly, but international shopping can sometimes involve circumstances outside Beautymix’s control. To keep the Guarantee clear and fair, the following situations are not normally covered.
🌍 Customs, duties, taxes and VAT
Refunds under the Beautymix Money Back Guarantee do not include customs duties, import duties, VAT, sales taxes or other government-imposed charges that may have been charged to or paid by the customer, unless otherwise required by applicable law.
Customers are responsible for complying with customs clearance requirements and for any applicable charges imposed by their destination country, except where applicable law provides otherwise.
🛃 Customs holds and restrictions
The Beautymix Money Back Guarantee does not cover delays, non-delivery or additional costs resulting from customs holds, import restrictions, prohibited items, customs clearance issues or other governmental restrictions where the matter is outside Beautymix’s responsibility.
However, this exclusion does not limit any rights the customer may have where the issue was caused by Beautymix or where applicable law provides otherwise.
📍 Incorrect or incomplete customer information
The Guarantee does not cover non-delivery, delays, returns or additional delivery costs resulting from incorrect or incomplete information provided by the customer.
This may include an incorrect or incomplete delivery address, incorrect recipient information, failure to provide required delivery or customs information, or failure to comply with reasonable delivery or customs requirements.
🚫 Fraudulent or abusive claims
We are happy to investigate genuine problems and help customers resolve them fairly.
Beautymix may request reasonable supporting information before approving a claim.
The Money Back Guarantee does not apply to fraudulent, intentionally misleading or abusive claims.
↩️ RETURNS
If we need you to send something back. Sometimes, resolving a claim may require the product to be returned.
If a customer requires a product to be returned, we will provide the customer with the appropriate return instructions.
Please follow those instructions and use the shipping method or carrier reasonably specified by Beautymix.
Where a return is required because of a qualifying issue covered by this Guarantee, reasonable return shipping costs will be refunded, subject to Beautymix’s return instructions.
The return requirement and the appropriate return method may depend on the nature of the issue and the circumstances of the claim.
💰 REFUNDS
What is refunded
When a claim qualifies under the Beautymix Money Back Guarantee, the applicable refund may include:
- the eligible product cost;
- the original shipping fee; and
- where a qualifying return is required, the reasonable return shipping cost, subject to Beautymix’s return instructions.
Customs duties, import duties, VAT, sales taxes and other government-imposed charges are not included in the Guarantee unless otherwise required by applicable law.
My refunds
Refunds will normally be made through the original payment method, subject to the capabilities and processing procedures of the applicable payment provider.
Eligible purchases
The Beautymix Money Back Guarantee applies to transactions completed through eligible payment methods available through the Beautymix.store checkout. The availability and processing of a refund may also be subject to the applicable payment provider’s procedures and capabilities.
⏱️ How refunds are made
Beautymix will process an approved refund within 15 days after the applicable refund becomes due.
Where a returned item is required, the processing period will begin after Beautymix receives the returned item and confirms that the return requirements have been met.
Beautymix may request customers to provide the order number and any relevant information or evidence to help investigate the claim.
Please note that additional time may be required for the refund to appear in your account, depending on the payment provider.
🔄 EXCHANGES
Changed your mind?
Sometimes you may simply decide that you would prefer a different size, color or style.
A change-of-mind request for a different size, color or style is handled separately from the Beautymix Money Back Guarantee and is not automatically covered by the Guarantee.
Where Beautymix offers an exchange for a change-of-mind request, the applicable exchange conditions will be explained to the customer at the time the request is handled.
⏱️ Exchange processing
Where an exchange is approved and a return is required, the exchange will normally be processed within 15 business days after Beautymix receives the returned item, subject to the applicable exchange conditions.
HOW TO MAKE A CLAIM
Something isn’t right? Tell us.
If you believe your purchase qualifies under the Beautymix Money Back Guarantee, please contact Beautymix Support on WhatsApp +94 0770 688688 or support@beautymix.store within the applicable reporting period.
We will review the information and guide you through the next steps.
📦 For non-delivery
Please contact us within 15 days after the stated or estimated delivery date if your order is confirmed as not delivered.
💔 For damaged, faulty or defective items
Please contact us within 15 days of receiving the goods.
We may request photographs, videos or other reasonable information needed to assess the condition of the item.
✨ For an item that materially differs from its listing
Please contact us within 15 days of receiving the goods.
Photographs or other relevant information may be requested to help us verify the issue.
🧾 Please include your order details
When contacting us, please provide your order number and any relevant information or evidence that may help us understand the issue.
We will then assess the claim and let you know the applicable next steps.