FAQ

1. Affordable Bridal & Beauty Care 

Why choose Beautymix?

We carefully select beauty, bridal, salon and eco-friendly products that offer excellent quality, practical value and affordable pricing. Whether you’re a professional beautician, a bride-to-be or someone who simply enjoys quality beauty products, our goal is to make shopping simple, reliable and enjoyable.

Why are Beautymix prices so affordable?

At Beautymix.store, we believe premium beauty should be accessible to everyone. We focus on quality products rather than expensive packaging or unnecessary branding, allowing us to offer professional beauty, bridal and salon essentials at honest prices.

I’m travelling to Sri Lanka for my wedding. Can Beautymix help?

Absolutely. Our bridal rental service is specially designed for overseas brides visiting Sri Lanka. We offer traditional bridal sarees, Kandyan jewelry and bridal flower bouquets at affordable prices, helping you enjoy a beautiful Sri Lankan wedding without the cost and inconvenience of purchasing everything.

2. Shipping & Delivery

Do you offer international shipping?

Yes. We proudly ship to nearly 100 countries worldwide, making it easy for customers around the world to enjoy our carefully selected beauty, bridal and salon products.

How long will it take to receive my order?

Orders are normally processed within 1–2 business days. International deliveries typically arrive within 5–10 business days, depending on the courier service and customs clearance in your country.

How can I track my package?

Once your order has been dispatched, we’ll email you a tracking number and a tracking link so you can follow your parcel every step of the way in real time.

3. Returns & Exchanges

What is your return policy?

We want you to shop with confidence. We accept returns within 14 days of delivery for a full refund or exchange. Products must be unused and returned in their original packaging.

How do I start a return?

Simply email us at contact@beautymix.store within 14 days of receiving your order. Please include your order number and the reason for your return. Once approved, we’ll provide return instructions.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect.

How will my refund be processed?

Approved refunds are issued to the original payment method used during checkout.

When will I receive my refund?

After your refund has been processed, it may take several additional business days for the funds to appear in your account, depending on your bank or payment provider.

4. Payments & Billing

What payment methods do you accept?

We accept most major credit and debit cards through trusted payment providers including PayPal, Payoneer and PayHere. We also accept bank transfers for any order

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through secure payment gateways. Beautymix.store never stores your credit card details.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes or import fees imposed by your country’s authorities. These charges are the buyer’s responsibility.

5. Orders & Customer Account

Can I modify or cancel my order?

Yes. Orders may be changed or cancelled before they are dispatched. Please contact us or send us a WhatsApp message as soon as possible on +94 77 068 8688. If your order has already been shipped, you may still return it within 14 days of delivery under our standard Return Policy.

Do I need to create an account?

No. You are welcome to place your order as a guest, but creating a Beautymix.store account allows you to:

Track your orders easily, Save delivery addresses, View your order history, Enjoy a faster checkout experience

What should I do if my order arrives damaged?

Please take clear photographs of the product and its packaging, then email them to us within 48 hours of delivery. We’ll work with you to arrange a replacement or suitable resolution as quickly as possible.

6. Products & Sizing

How do I choose the correct size?

Most fashion and bridal products include a detailed sizing guide on the product page. Simply compare your measurements with our size chart to find your best fit.

Do your products include a warranty?

Yes. Selected electrical beauty appliances include a 6-month warranty covering manufacturing defects. Warranty information is clearly mentioned on the relevant product pages.

Are your beauty and salon products suitable for professional use?

Yes. Beautymix.store supplies carefully selected beauty, hair, nail and salon products suitable for professional salons, beauty therapists and home users alike. Product descriptions clearly indicate whether an item is intended for professional salon use, personal use, or both.

7. Still have a question?

Our friendly Beautymix team is always happy to help. Whether you’re choosing the perfect beauty product, planning your bridal look, or checking an order, we’re always happy to help.

📧 contact@beautymix.store

📱 WhatsApp: +94 77 068 8688